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Sorry to take so long to get back to you. I have been at school alot. Also, this heat just saps me. I have been thinking about your and Ulla's request for input. Either the tour was really great or we are too dumb to know it wasn't. Really, the itinerary and write ups were exactly what we got. Our only hangups were with placement in hotels and that wasn't really bad. Our Stockholm Scandic put us in a room in a sub main area that you couldn't get to from here. Several of our party were there so after we buddied up, we found our way. The room was NOT below ground and we did have a window and it was equipped with all the necessaries and up to date. There also was a luggage delivery foul up but our tour director, Rafael handled it with the hotel. He was on top of everything as we went along. He should get kudos and praise should be forwarded to Borealis by Ulla. His name is Rafael Azula. He handled the mixed group very well. I understand just enough Spanish to tell when he was giving them more or less, in commentary, than to the English speakers. I am happy to say, that he was equal in every respect. He shared many observations about history and customs and was very personable. The local guides hired by Borealis, gave us great city tours. Our group was just the right size (29) and right age group so that we were comfortable moving about. Rafael was also very knowledgeable about logistics --- so our group got preferential seating etc.
Suz, trim this or synthesize this for Ulla's purposes. We are recommending this type of trip to our friends as a way to manage travel, old age, getting the most for our money.
Hello Ulla-The White family had a wonderful trip to Iceland and thank you for all you did to make it happen. They liked all of the accommodations and places they visited.
Hope to send you more business!
One of the best vacations I have ever had. Anne Knudsen was a great tour guide and the group was very nice. I especially liked the time in Sweden and Norway. Have recommended it to friends that travel. And a big thank you for making it possible on a state employee's budget. The only thing I would change is to take SAS instead of United next time. I am hoping to maybe try your Iceland Northern Lights tour someday. I certainly would use your agency again.
I’m sorry I didn’t reply to you earlier. They had a fabulous time in Norway and have sent me tons of pictures. The only negative was the Flam railway to them—couldn’t get good pictures.
But that’s all the negative.
Thanks again for all your help,
Layton Han9/22/15 (Norway)
We had a really nice time. The amount of time we spent in each area was perfect, the hotels were very nice. We especially enjoyed Bergen as it was just a real livable city. Our itinerary gave us enough time in each area to either do a little biking, touring and we even headed to Voss for some rafting. Although this trek was similar to Norway in a nutshell it was on a little less traveled route which we appreciate - we never felt the crowds were overwhelming.
I appreciate you taking us on in such a short time frame.
I really had a wonderful tour and have had a lot of opportunities to talk about its highlights. The unexpected was that I was the only native English speaker in the group, most were Spanish, but most Europeans speak some English so that was ok. There were 2 German women my age who have lived in Barcelona for 50 years and their English is quite good and we enjoyed one another a lot. I liked the European immersion, something I haven't had for a number of years. The hotels were all excellent, well the Vilnius one was maybe B+ compared to the rest. I loved the hot, sunny weather, but the last couple days it cooled off a bit. Our guide, whose name I can't think of right now, was terrific, a young woman in her 30s, very articulate, smart, knowledgeable, great sense of humor; I think she is Latvian. In the Baltic states our tour group got split, the Spanish in one and I and the German women grouped with an English-German group which was ok. Riga is my favorite of the cities we saw; the renovated art nouveau buildings are absolutely stunning plus there was a wonderful organ concert in a 13th century church that has one of the famed organs in all Europe --5000 pipes. I liked the bus tour as a way of getting a sense of the landscape in the countries visited. I love borscht and am not a fussy eater so liked the often-simple meals. Of course the standard breakfast buffets in hotels can set you up for the day. Also, as it happened 3x our hotels were very near an Orthodox church and every day there was a mass going on. I am so drawn to that hypnotic music and unusual liturgy so found that a good personal add-on experience.
I definitely recommend this tour to others. I can look up the guide's name to give her due credit when I get home tonight from my bookstore.
The Callahans had a great time and loved the spas. She said some of the hiking was a little tough, but they made it!!! For next year they are thinking of maybe going to Norway....so I may be back in touch with you
Thank you for you help .
I have just spoken with my clients, and they had a wonderful trip. They were very complimentary about the accommodations especially and said it was the most beautiful country they had every visited and the people were exceptionally friendly.
Thank you for your help.
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